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How we protect what you share with us

When you open an account at ltd loto and deposit via DANA, OVO, GoPay or QRIS, your personal and payment information is handled with strict privacy controls.

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ltd loto How we protect what you share with us
REACH OUR TEAM

How to contact us about your privacy

If you have questions about how we handle your data, want to update your account details, or request a copy of the information we hold on you, our support team is ready…

Live chat Open the chat icon in the lobby to talk with a support agent. Available during extended hours to assist with account and privacy questions.
Email support Send a detailed message to our privacy team with your account username and the data or change you're requesting. We'll confirm receipt and timeline.
Account settings Log in to your account and visit Settings > Privacy to review what information we hold and request corrections directly from your dashboard.
HOW WE HANDLE IT

Our data and account security practices

We use industry-standard encryption to protect your login and payment information every time you deposit or withdraw.

Encryption & storage

Login credentials and payment details are encrypted on arrival and stored in isolated, access-controlled servers. No staff member can see your full card or bank details.

Account verification

Your account is linked to a phone number or email address registered only in your name. Password resets and withdrawals require verification from that number or inbox.

No data selling

We never sell your personal information to third parties. Marketing data is anonymised and used only to improve the lobby experience or comply with local gaming laws.

Cookies & tracking

We use cookies to log you in and remember your preferences. You can disable non-essential cookies in Settings; essential session cookies allow the lobby and live tables to function.

Data retention

Active account data stays with us as long as you play. After account closure, we keep financial records for compliance, then delete personal data within 12 months unless law requires longer.

Request changes anytime

You can update your name, email, phone or address via Settings, or contact support to request a full data export or correction. We process changes within five working days.

Privacy questions players in Medan and beyond ask us

We've collected the questions we hear most often about how your data is used, who can access it, and what rights you have. If you don't see your question here, our support team is always ready to explain our privacy practices in detail.

Your payment details (DANA, OVO, GoPay, QRIS or bank transfer credentials) are not stored after a successful withdrawal. We retain only the transaction record for your account history and compliance. You'll need to enter your withdrawal method again on your next cash-out.

Yes. Log into your account and visit Settings > Privacy, or contact our support team via live chat or email with your username. We'll provide a full report of your stored data within five working days, including account details, deposit history, and login records.

Only you and our support staff can see your account details and game activity. Live table streams are encrypted and visible only to players at that table. We never share your individual game results or betting history with other players or third parties.

After account closure, we retain financial transaction records for up to 12 months for compliance and dispute resolution. Personal details like your name, email and phone are deleted sooner, unless local law requires us to keep them longer for regulatory reasons.

Cookies are small files that keep you logged in and remember your lobby preferences. You can disable non-essential cookies in your browser settings or in our Settings menu. Some cookies are required for the lobby and live tables to work; you cannot disable those without losing functionality.

No. We never sell personal information. We may share anonymised, aggregated game statistics with payment partners or regulators to improve services and stay compliant with local gaming laws, but your identity is never included in these reports.

Contact support immediately via live chat or email. Change your password right away from Settings > Security. If an unauthorised withdrawal occurred, tell us within 24 hours so we can investigate and potentially reverse the transaction or block the account.

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